Terms and Conditions of Use
1. Seller Identification
This website is operated by Ourivesaria Orion, owned by Carlos Carneiro, with registered address at Rua do Souto, no. 2, 4700-329 Braga, Portugal, VAT number 231246382.
For direct contact: phone +351 253 272 638.
2. Purpose
These Terms and Conditions govern access to and use of the Ourivesaria Orion website, as well as the terms applicable to the purchase and sale of jewellery and watch items, mostly pre-owned.
3. Products
Ourivesaria Orion primarily sells pre-owned jewellery and watches, including vintage and collectible pieces. Each item is carefully described and displayed with real photographs, including details regarding its condition, materials, brand, and (in the case of watches) functionality.
4. Prices and Payment
All prices are listed in euros (€) and include VAT at the applicable legal rate, unless otherwise stated. Accepted payment methods include bank transfer, MB WAY, PayPal, and others indicated at checkout.
5. Shipping and Delivery
Orders are shipped via CTT (Portuguese postal service) or a courier, with tracking number provided. Delivery time for mainland Portugal is usually 2 to 5 business days. For the Autonomous Regions and international shipments, delivery times and costs vary depending on destination.
6. Warranty and Returns
In accordance with Portuguese Decree-Law No. 84/2021, pre-owned items sold by Ourivesaria Orion come with an 18-month warranty, unless otherwise agreed. Customers also have a 14-day period to return or withdraw from the contract without providing a reason, provided the item is returned in the same condition in which it was delivered.
7. Authenticity and Provenance
All items are thoroughly checked for authenticity and provenance. Jewellery items are verified for proper hallmarks or assay marks as required by Imprensa Nacional – Casa da Moeda. Watches are inspected for functionality, brand authenticity, and overall integrity.
8. Intellectual Property
All website content (images, text, logos, and other graphic elements) is the property of Ourivesaria Orion or its licensed partners. Reproduction or use of any content is strictly prohibited without express written permission.
9. Data Protection
Ourivesaria Orion is committed to processing customer data in compliance with the General Data Protection Regulation (GDPR). For more information about how we collect and use personal data, please refer to our Privacy Policy.
10. Governing Law and Jurisdiction
These Terms and Conditions are governed by Portuguese law. In the event of a dispute that cannot be resolved through alternative means, the Judicial Court of the District of Braga shall have jurisdiction.
Consumers may also resort to alternative dispute resolution (ADR) entities, such as CIAB – Centro de Informação, Mediação e Arbitragem de Consumo (www.ciab.pt), or the European Online Dispute Resolution platform (https://ec.europa.eu/consumers/odr).