Legal Information 

Company Identification

Ourivesaria Orion
Carlos dos Santos Castelo Branco Carneiro
VAT Number (NIF): 231246382
Address: Rua do Souto nº2, 4700-329 – Braga - Portugal
Email: geral@orion.com.pt
Phone: 253 272 638 (We recommend adding +351 if you expect international customers: +351 253 272 638)

Terms and Conditions

By using this website, the customer agrees to the terms and conditions presented herein. Ourivesaria Orion reserves the right to update or modify these terms at any time, without prior notice. It is the user's responsibility to regularly consult this information to check for possible changes.
Purchases made through this website are subject to product availability and payment confirmation. Ourivesaria Orion commits to dispatching orders within a maximum of 2 business days after payment confirmation.

Right of Withdrawal

Under current legislation, the consumer has a period of 14 days to exercise the right of withdrawal from the contract, without the need to state any reason. To exercise this right, you must contact us in writing via the email geral@orion.com.pt, stating the order number and purchase details.
Returned products must be in perfect condition, complete, and in their original packaging.

Privacy Policy

Ourivesaria Orion is committed to protecting the privacy of its customers and processing their personal data securely and confidentially, in compliance with the General Data Protection Regulation (GDPR).
We only collect the data necessary for processing orders, communicating with customers, and improving our service. The customer has the right to access, correct, update, or delete their personal data simply by contacting us at geral@orion.com.pt.
We use cookies to improve navigation and the user experience on the website. You can manage your cookie preferences directly in your browser.

Intellectual Property

All content present on this website — including texts, images, logos, graphics, and design — is the property of Ourivesaria Orion or properly authorized third parties, and is protected by copyright and intellectual property laws.
The unauthorized reproduction, distribution, or use of any content from this website is strictly prohibited.

Verification of Hallmarks and Precious Metal Purity

The customer may consult the Portuguese Assay Office (Contrastaria de Portugal) to verify the authenticity of the hallmarks and the metal purity of the purchased products. The Portuguese Assay Office is the entity responsible for the certification and quality verification of precious metals sold in Portugal.
To consult all information regarding hallmarks, please see the hallmark chart below:

Precious Metals Quotes

For your convenience, we provide live charts of gold, silver, platinum, and palladium prices. These charts are updated in real time directly from Kitco, one of the leading sources of precious metals information.

Alternative Dispute Resolution - Legal Information 

In the event of a consumer dispute, the consumer may resort to an Alternative Consumer Dispute Resolution Entity. More information is available at: www.consumidor.gov.pt.In the absence of an amicable resolution, any dispute shall be submitted to the District Court of Braga (Tribunal da Comarca de Braga), with express waiver of any other jurisdiction. - Legal Information